Hi there! I'm still working on compiling a thorough list of FAQs for my customers from around the globe. Are you an international customer with a question? Please contact me for assistance!
In the meantime, here are a few questions that pop up from time to time:
How long will it take to get my order? Shipping outside of the United States takes a little longer than shipping within the country. Here's what you can expect:
Samples - Samples are mailed as letters and usually take about 2-3 weeks to get to you from the United States
Small Orders (stamps, note pads, small note card sets, etc.) - Small orders are shipped via USPS International First Class Mail. Usually small orders take 1-2 weeks to make and then can take 2-5 weeks to ship from my side of the world to yours. So you can expect your order to arrive 3-7 weeks from the time you order. If you need your items sooner, please contact me for a quote on priority mail!
Save The Dates, Invitations, and Wedding Items - Orders are shipped via USPS International Priority Mail. Most orders take 3 weeks to complete after proof approval. USPS estimates 6-10 business days for shipping. So you can expect your package to arrive about 4-6 weeks after you place your order.
Will I have to pay a Customs fee? Customs fees and import taxes are different from country to country. Some countries charge a tax on every item shipped from an outside country, whether it's a purchase or a gift. Others tax only purchases, and some don't charge a customs fee at all.
If your country charges a customs fee or import tax, this is a fee that goes to your government. It is not something that I can predict, control, or prevent. And they are the sole responsibility of the customer to pay when the package arrives.
It is illegal for me to falsify a customs form in any way, so please do not ask me to lie. I can not mark your item as a gift or declare a lower value on the form. I love you dearly, but I also love my comfy home and I don't look good in an orange jumpsuit.
More questions? Please contact me I'd love to talk!